We Do Not Issue Refunds, however, You can exchange the wig as long as the following criteria are met:
1. The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following: |
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- DO Not Cut the Lace
- DO NOT Rip or Tear the Lace
- DO NOT Put any kind of Chemicals on the Wig Unit
- DO NOT Wear the Wig Unit
- DO NOT Put Glue or Tape on the Wig Unit
- DO NOT Put Products on the Wig Unit
- DO NOT Wash or Condition the Wig Unit
- DO NOT Dye the Wig Unit
- DO NOT Perm or Put Relaxer on the Wig Unit
- DO NOT Style or Cut the Hair of the Wig Unit
- DO NOT Destroy or Lose any of the Original Packaging
- DO NOT Try to Correct the Problem Yourself Prior to Calling Us
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| If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS. |
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Customer must notify us of the problem and desire to do an exchange within 72 hours of receipt of the wig unit by opening a support ticket. A support ticket can be opened 24 hours a day, 7 days a week by sending an email to: misswigs@yahoo.com. Be sure to state your name, customer order number and detail the problem you are having with your wig. You may also call us at 972-900-7051. If you call after business hours or no-one is available at the time you call then you will be transferred to our messaging system. If this is the case, just leave a message stating that you wish to open a support ticket and be sure to include your name and order #. We will contact you within 24 hours or the next business day to address your issue.
To complete the exchange, the customer will be responsible for sending the un-altered, un-damaged wig back to us in its original packaging. We advise you return the unit with a Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages. You must include $9.95 with your wig for re-shipping of the exchange unit.
Upon receipt of the wig unit we will issue you a credit for the purchase price of your wig less a 15% re-stocking fee. For example: if your wig cost $200 then your credit after the 15% restocking fee would be $30. This credit can then be used toward the purchase price of a new wig.
Health and sanitary laws require that all returned wigs be properly cleaned and sanitized prior to being returned to inventory for future buyers. As such, we can not waive the 15% re-stocking fee. So please make sure that you take your head measurements correctly and choose the specifications that best fit your own style including but not limited to the hair texture, hair color, hair length, density, etc. prior to finalizing your order. If you are not clear on something, please ask questions first prior to ordering. |
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In the rare event that you receive a wig that is different from your specifications (ie. You ordered blonde hair and received black). Then we will replace the wig at no charge to you or issue you a partial refund for the wig. The customer will be able to choose if she wants the partial refund or a replacement wig. If the customer chooses to receive a new wig then there will be no re-stocking fee and we will pay for the shipping of the original wig back to us and the shipping of the replacement wig back to you.
The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following: |
| |
|
- DO Not Cut the Lace
- DO NOT Rip or Tear the Lace
- DO NOT Put any kind of Chemicals on the Wig Unit
- DO NOT Wear the Wig Unit
- DO NOT Put Glue or Tape on the Wig Unit
- DO NOT Put Products on the Wig Unit
- DO NOT Wash or Condition the Wig Unit
- DO NOT Dye the Wig Unit
- DO NOT Perm or Put Relaxer on the Wig Unit
- DO NOT Style or Cut the Hair of the Wig Unit
- DO NOT Destroy or Lose any of the Original Packaging
- DO NOT Try to Correct the Problem Yourself Prior to Calling Us
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| If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS. |
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